FAQ
Welcome to the Trekker Voyages FAQ page! Here, you'll find answers to the most common questions about our campervan rentals. From booking and payment details to campervan features and travel tips, we've got you covered. Whether you're curious about off-grid capabilities, planning a European trip, or need information on pick-up and drop-off, our FAQ section is designed to help you make the most of your adventure. If you can't find what you're looking for, don't hesitate to contact us!
To book a campervan, simply visit our website, browse our fleet, and select the van that suits your needs. Choose your travel dates, complete the booking form, and secure your reservation with only a 30% deposit. You’ll receive a confirmation email with all the details.
Discover our ready made holidays and itineraries. Click here
We accept full, valid driving licenses from the following countries:
United Kingdom (UK)
European Union (EU)
Australia (AU)
New Zealand (NZ)
We can also accept driving licenses from the following countries, subject to an additional excess and experience of driving in the UK:
United States (USA)
Canada (CAN)
South Africa (SA)
If your licence is from another country, feel free to contact us - we may still be able to accept it, especially with an International Driving Permit (IDP). All drivers must be aged 25–79 and have held a full licence for at least 2 years.
Need help checking if your licence is eligible? Just drop us a message and we’ll be happy to assist!
To hire a campervan, you must be between 25 and 75 years old (during your hire dates) and hold a valid driver’s license with at least two years of driving experience. We can insure you if you are between 76 and 79 years old if you have not had any at fault claims in the last 5 years. We also require proof of identity and a security deposit, which is fully refundable upon safe return of the van.
For full rental terms and conditions and eligibility, click here.
Yes! All our campervans are ready for European travel. They are equipped with everything you need for an extended trip, including insurance coverage and breakdown assistance for European countries. Please notify us in advance if you plan to travel outside the UK and select the Europe surcharge when booking.
Territorial Limits (Europe)
Andorra, Austria, Balearics, Belgium, Bulgaria, Canary Isles, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey (for non-residents) Hungary, Italy, Jersey (for non-residents), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Sicily, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and Vatican City
Territorial Limits (UK)
Great Britain, Northern Ireland, the Isle of Man, and (for residents only) Jersey and Guernsey.
We’re afraid not - attendance at music festivals (including Glastonbury and similar events) is strictly prohibited under our hire terms. Our insurance and vehicle policy do not cover festival use. Thank you for understanding!
Each campervan rental includes sleeping accommodations for up to 4 people, kitchen facilities, tea, coffee, sugar, cooking utensils, cleaning equipment, stovetop & electric kettle, luxurious bedding, shower toiletries, and safety features like a first aid kit. We also provide a detailed guide on how to use all the features of the van. Note: Towels are not provided. Check out our packing list and campervan features on our website.
Yes, comprehensive insurance is included with every campervan hire. This covers you for accidents, theft, and damage to the vehicle (some damage exclusions apply). Please note that a standard excess applies, and optional excess reduction insurance is available for added peace of mind.
Our insurance provides comprehensive coverage for your peace of mind while renting a campervan and the maximum you will pay is your excess*. The policy includes:
Collision Damage: Covers the cost of repairs in case of an accident.
Theft Protection: Protects against theft of the vehicle, subject to the terms and conditions of the policy.
Third-Party Liability: Covers damage to other vehicles, property, or individuals in the event of an accident.
Breakdown Assistance: 24/7 roadside assistance across the UK and Europe in case of mechanical failure or breakdown.
Windscreen and Tyre Cover: Provides coverage for damage to the windscreen or tyres if premium insurance is chosen.
*Please note, the insurance does not cover personal belongings, loss of keys, or damage caused by negligence. For full details of coverage and exclusions, please refer to the terms of the rental policy or contact us for more information.
We offer two insurance options: standard and premium. With standard insurance, the security deposit and excess are £1,750. With premium insurance, the security deposit and excess are £1,000. For bookings under 7 days, the deposit will be held on your card as a pending transaction. For longer bookings, a bank transfer is required. Note: Exclusions apply. Additional excess applies for USA, CAN, and SA license holders. See full rental terms and conditions on our website.
Our pricing is transparent, with no hidden fees. However, additional charges may apply for extras such as child seats, late returns, damage, or excessive cleaning. All potential charges are clearly explained in our rental agreement.
Yes, the campervan must be returned clean inside, but don’t worry about the outside—we’ll handle that! 🚐✨ Want to save hours on your trip? Add our cleaning option when booking, and we’ll take care of the interior cleaning for you.
Important: The waste tanks and cassette toilet must still be emptied before return. 🚽⚠️
If you need to cancel your booking, please contact us as soon as possible. Cancellations must be made in writing to info@trekkervoyages.com
Free cancellation within the first 24 hours of booking. Any payments made will be refunded back to you within 7 days minus an administration fee of £15.
Should you cancel your confirmed booking after 24 hours of booking up to 40 days before commencement of hire, you will forfeit the booking deposit or 30% of the booking total (whichever is higher).
Should you cancel your confirmed booking 39 days to 15 days prior to commencement of hire, you will forfeit 80% of the booking total.
Should you cancel your confirmed booking within 14 days prior to commencement of hire, or fail to turn up for commencement of hire, you will forfeit 100% of the total hire cost.
There will be no refund for any trips cut short or cancelled during the hire period.
This will also apply if, upon inspection of named drivers' licences, they are found to be invalid or do not comply with the information stated on the booking form.
We recommend that the hirer takes out travel insurance.
Yes, you can change your hire dates. We understand that plans can change, so we allow date modifications subject to availability. A date change is only allowed once as long as it is not within 40 days of your original hire date. Please note:
1) You cannot cancel a booking where you wish to change your date or a date change has been processed.
2) Full payment will be required for the entire booking before the date change is processed.
3) You cannot reduce the number of days of hire when changing dates.
4) There will be no refund for any changes in prices, extras or insurance. For example, if changing dates from peak season to low season, no refund will be given for the change in price.
A £99 administration fee will apply to process the change plus any change in hire costs, extras and insurance.
If you need to adjust your booking, please contact us as soon as possible, and we’ll do our best to accommodate your new dates.
Pick-up and drop-off are simple and convenient. On the day of your rental, you’ll collect your campervan from our designated location (The location will provided upon booking in your confirmation email). We’ll walk you through everything you need to know. When your trip is over, return the van to the same location, ensuring it's clean, fuelled up and the gas re-filled.
Yes, we do! We offer discounts of up to 25% for bookings over 20 days. Just get in touch with us for a special quote tailored to your trip!
Yes, we can arrange for campervan pick-ups outside our standard working hours if needed. Please let us know in advance, and we'll do our best to accommodate your schedule. Early pick-ups or late returns may be subject to availability and an additional fee, so feel free to contact us to discuss your options!
Yes, you can leave your car with us while you're on your trip. As we are a small business that operates from home, you can leave your car on our drive. However, please note that parking is at your own risk, and we cannot accept any responsibility for your vehicle while it is parked. We recommend taking appropriate precautions, such as securing your vehicle and not leaving valuables inside.
There is 1 ISOFIX point available in the rear travel seat.
Absolutely! If you're new to campervanning, don’t worry—we’ve got you covered. When you pick up your campervan, we’ll give you a full walkthrough and demonstration of all the features. We’ll show you how to operate everything, from setting up the bed and using the kitchen to managing the water supply and electric systems. Plus, we’re always just a phone call/WhatsApp away if you need help during your trip!
For European travel in one of our campervans, you’ll need a few important documents and safety items:
VE103 Form: This is essential when traveling to Europe in a hired or leased vehicle. The VE103 is proof that you have permission to take the vehicle abroad. We will handle the application for you, but please allow at least 5 days to process the form before your trip.
European Safety Kit: We’ve got you covered with a comprehensive European safety kit, which includes:
High-visibility vests
Warning triangle
Headlamp beam deflectors
Breathalyzers (required in some countries)
A set of spare bulbs
These items are mandatory in many European countries and will be included in your campervan when traveling abroad.
If you have any other questions or need assistance preparing for your European adventure, feel free to contact us!
A helpful guide by RAC: https://www.rac.co.uk/drive/travel/advice/driving-in-the-eu-after-brexit/
Yes, our campervans are well-insulated and equipped with heating systems to keep you warm during winter. The heating can be operated with gas when off-grid! It can also be operated using electricity when plugged in at campsites. The fresh water and waste tanks are also heated. Ensure you pack appropriate clothing and be aware of road conditions when planning your winter adventure.
You can hire snow chains from us for only £30 per trip!
Yes! All our campervans are under the 3.5 tonnes weight limit which means you can drive the campervans on a regular category B license.
We offer unlimited mileage within the UK, so you can explore as much as you like without worrying about extra charges. For European trips, a fair mileage policy will apply - A maximum of 3,000 miles, however, for trips longer than 2 weeks, this can be increased by contacting us and any additional charges will be clearly explained during booking. We apply a charge of £0.40 per mile above 3,000 miles.
Yes, add pet cover when booking! Bring up to 2 well-behaved pets on the trip ensuring the campervan is cleaned thoroughly before drop-off. This is to ensure the next customers can enjoy a clean allergy free environment.
You will receive your unique discount link on your booking email. Please fill out the form to receive your discount.
Our campervans can stay off-grid for up to a week, depending on battery usage and power consumption. They are fitted with solar panels and high-capacity batteries to support your off-grid adventures, allowing you to enjoy nature without needing frequent stops at campsites.
The minimum rental period for our campervans is 4 days. This allows you to fully enjoy your trip without feeling rushed. For longer adventures, we offer discounts on extended rentals.
We accept all major credit and debit cards for payment. A deposit of 30% is required at the time of booking to secure your reservation. The remaining balance is due 40 days before you pick up the campervan. Payment details and options will be clearly outlined during the booking process.
If you’re having too much fun to head home, we understand! You can request an extension of your hire, subject to availability. Just contact us as soon as possible to make the necessary arrangements, and we’ll do our best to accommodate your request.
